To reduce community transmission, protect the safety of our patients and staff while continuing to provide the highest quality of care, AMP of NY is offering Telehealth Video visits for established and new patients.
Virtual Visits, also known as telemedicine, allows patients who don’t need to be physically present at an AMP location to schedule a video visit with their provider and continue their care without interruption.
To make or change your appointment to telehealth please login to our AMP Patient Portal. You will need an activation code. If you do not have one please call your A.M.P. office or contact your local A.M.P. office to schedule a virtual visit directly.
BEFORE YOUR VISIT: You have a video visit with an AMP provider scheduled. If you have not done so already, please click on the link you received in either a text or email to test your device. You can use a smart phone or computer. Please make sure your device has a video camera and is using one of the following compatible browsers:
Android: Chrome, Opera, Samsung, Edge
Windows: Chrome, Opera, Firefox
Mac: Safari, Chrome
If your link is sent by email, please OPEN ON THE DEVICE YOU WILL BE USING FOR THE VIDEO VISIT, then click on the link in the email to make sure your device is compatible. Then click on the link in the email to make sure your device is compatible.
If there is a problem with the video or the browser, you will see a message stating the issue.Please try updating your browser, or using another device if possible. If you do not have acompatible device, PLEASE CALL THE OFFICE SO THAT WE CAN RESCHEDULE.
Day of Video Visit: A nurse will call you prior to your scheduled visit to discuss any problems you’re having and review your history. You should get a reminder email/text one hour before your visit. This will also have the visit link in it. When it’s time for your visit, just click on the link from your supported device. If your provider hasn’t joined the video visit yet, you will see the screen stating Waiting for the doctor to Connect. Once you are both connected, your visit will begin. Your video will display in the upper right corner of the screen. The provider’s visit will display larger in the middle of the screen. There will be three buttons displaying towards the bottom of the screen. If you do not see them, click or touch the screen for them to appear.
Any communication using the chat feature will display on your screen after the visit; however, atranscript will not be available.After the visit, a customer service representative will contact you to schedule any follow up testing or